​CIO playbook: HP talks customer experience and digital transformation

It’s time for IT to become the hero of awesome customer experience in the enterprise, Two digital leaders explain why this matters and how to do it.
Chief Information Officers and their IT departments face dramatically shifting expectations from users. Among these changes is the demand that IT improve customer experience; not just service and support, although that’s part of it, genuinely becoming a customer-oriented change agent.

http://www.zdnet.com/article/cio-playbook-hp-talks-customer-experience-and-digital-transformation/#ftag=RSSbaffb68

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