It’s time for IT to become the hero of awesome customer experience in the enterprise, Two digital leaders explain why this matters and how to do it.
Chief Information Officers and their IT departments face dramatically shifting expectations from users. Among these changes is the demand that IT improve customer experience; not just service and support, although that’s part of it, genuinely becoming a customer-oriented change agent.
Refining company Neste plans to leverage SAP mining and analytics to enhance day-to-day operations.
In the age of big data and advanced analytics, much of the talk about how information can benefit companies focuses on gaining new insights about customers, market opportunities, trends, and other external factors. Some organizations are turning the data analysis inward, however, to transform the way processes are conducted.
Recently we have been hearing a lot about Bitcoin and blockchain. What are they and what is the difference between the two? The blockchain, sometimes called the ‘distributed ledger’, is a software model which creates a new way of storing, allocating and interacting with digital assets, such as digital currencies, smart property or coupons, in a secure manner. In principle, one can imagine it as a distributed peer to peer (P2P) network, like torrents, but with public key cryptography capabilities to secure and authenticate content.
UK technology firm Imagination, which designs graphics chips for smartphones, is being bought for £550m by a Chinese-backed investment firm.
Imagination put itself up for sale in June after Apple, its largest customer, said it would stop using its products.
The boss of Imagination, Andrew Heath, said the takeover by China-backed Canyon Bridge was a "very good outcome" and would ensure it remained in the UK.
From improving cancer diagnosis to powering animated poo emojis, Jon Stubley tells us how his favourite computer applications are powering the future.
The world has been a flutter with the launch of the iPhone 8 and iPhone X in the past week. Working in the computer vision space, the fact that the (eye-wateringly expensive) iPhone X has facial recognition capabilities is of particular note.
Google and HTC have announced a $1.1 billion cooperation agreement between the two companies, which will send a large part of HTC’s smartphone engineering team to Google, in addition to granting the internet giant a license to use HTC’s patent portfolio. In return, HTC will get $1.1 billion in cash. The agreement comes after repeated rumors that Google was leading attempts to buy HTC’s smartphone division.
Apple’s upcoming iPhone X comes with state-of-the-art new technology ,and many expected it to come for a much heftier price. However, pundits were left staggered by its $999 price tag (over P50,000), which will mark the highest that the product will ever be sold for.
Apple CEO Tim Cook recently addressed such concerns during an appearance on the TV show “Good Morning America”.
“Well, it’s a value price, actually, for the technology you’re getting,” the 56-year-old executive said, when asked if the average person can afford the new phone.
Cars produce data on a scale and scope that is hard to wrap one’s head around. Think gigabytes. And that’s just the cars of today, with readings shooting forth from the engine, safety systems, infotainment systems, security systems and everything else currently controlled by a computer in the modern automobile.
South African software developers that service the financial sector are in high demand locally and internationally as they capitalise on expertise gleaned from operating in one of the most sophisticated banking and advanced mobile tech environments in the world.
The country’s highly progressive banking system, good technical skills, mobile know-how and competitive pricing are making it an important destination for international fintech software development.
CA Technologies (NASDAQ CA) has been recognized by Enterprise Management Associates (EMA ) as an innovator in Network Operations Software product category for its partnership and integration with Netrounds, a leading provider of active synthetic traffic monitoring solutions. The report titled, Innovator Awards Networking First Half 2017, states that "CA is delivering new and critical functionality to network managers through this partnership."